Frequently Asked Questions

How can I contact GoHaus?

You can contact us for personal phone support at 1-844-334-2877 or via email at support@gohaus.com. For instant assistance during business hours, click on the “Chat with us!” icon at the bottom right-hand corner of your screen.

What are your hours of operation?

GoHaus is open for live support from 7am to 5pm PST every Monday through Friday. You can also send an email or leave a voice message at any time, and we will be in touch with you the following business day.

What things should I be looking for when buying floors online?

There are plenty of product specifications to consider when buying floors online including plank dimensions, wear layer thickness, color, warranty, and return policy. We have an detailed Buyer’s Guide for more information.

How do I order?

TheGoHaus ordering process is as simple as 1-2-3. We suggest beginning ordering no-risk, no-obligation free flooring samples to get a better look at our products. If you still have questions, feel free to call 1-844-334-2877 to speak to one of our flooring specialists, who can assist you with your order.

How well do your floors hold up against scratches?

Modern life is hectic – children at play, pets and furniture can all cause scratching, but our luxury vinyl and hardwood floors are tough and durable. Our scratch-resistant finishes offer advanced, multilayered protection, and their matte sheen naturally hides wear.

Quick tip – Many customers scratch our free floor samples to put this to the test, but often do so with extreme force and examine the damage extremely close-up. For a more accurate analysis, scratch, place on the floor, and view from a normal height. The results are impressive.

How well do your floors hold up against water or other liquids?

Our luxury vinyl floors are completely waterproof, handling full liquid submersion without discoloration or warping. Our hardwood floors have water-resistant finishes, which offer excellent protection against everyday spills and messes.

What is the size of the flooring planks?

The length, width, and height of our flooring planks varies with each design, and these are listed on the left side of each specific product page under “Detailed Specs.”

Within each box of hardwood flooring, planks will come in varied lengths for visual diversity in your floor. Boxes of luxury vinyl flooring come with one specific plank length, which are cut during installation for this same effect.

What does your warranty cover? What am I required to do to maintain it?

Warranty specifics vary from floor to floor, and each document can be found and downloaded on each specific product page by clicking “Technical Documents.”

A few general tips:

  1. Make sure to install your floor according to the specific installation instructions included with your flooring purchase.
  2. For glue-down flooring installation, Taylor Vinyl Adhesive has been specifically tested for our LVT floors and is highly recommended. Glues are warrantied by the glue manufacturer, not GoHaus.
  3. Warranties are non-transferrable, so remember to keep your original invoice as a proof-of-purchase document.

How long will my order take to be delivered?

We offer priority shipping on every order, big or small. Since we process every order within 1 business day of being placed, you can expect to receive your shipment within 2-8 business days after processing.

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