Our shipping policy is simple: every order, no matter how big or small, is a priority and will be processed within 3 business day of when the order was placed. You can expect to receive your order within 3 to 12 business days after processing.
- We offer free shipping for all sample orders. Simply add the samples to your cart and checkout.
- FREE SHIPPING for all flooring orders over 1500 square feet.
- $199 flat rate shipping for all flooring orders under 1500 square feet.
Orders that are 150 lbs. or less will ship with UPS. After you place your order, one of our flooring specialists will provide you with the tracking number so that you know when to expect your delivery.
Orders over 150 lbs. will be shipped through an LTL (less than truckload) carrier. Your GoHaus flooring specialist will provide you the name of the carrier and phone number so that you can schedule a drop-off time. All of our LTL carriers provide free lift-gate service. It’s important to keep in mind, in-home service is not provided. You will have to move your order into your desired workspace.
Before you sign for your order, inspect it! This is extremely important as it ensures no damage was done during handling and that all the pieces of your order arrived.
If upon delivery, you inspect your floor and find product defects, our return policy provides you full coverage. Read our return policy for complete details.